These Terms & Conditions apply to all bookings, hire services, event services, installations and related services supplied by Marvellous Glow Ltd (“Marvellous Glow”, “we”, “us” or “our”).
By accepting a quotation, placing an order, making a payment or otherwise confirming a booking with us, the customer (“you” or “the Client”) agrees to be bound by these Terms & Conditions.
Please read these Terms carefully before making payment. If you have any questions, please contact us before confirming your booking.
1. DEFINITIONS
Booking means the agreement between you and Marvellous Glow for the supply or hire of the services and/or equipment described in your quotation, invoice or booking confirmation.
Event Date means the date on which the booked services are due to take place.
Equipment means any equipment, goods, structures, lighting, dancefloor, neon sign, furniture, electrical equipment, accessories or other items supplied or hired by Marvellous Glow.
Hire Period means the period stated in your quotation, invoice or booking confirmation.
Venue means the location at which the services or Equipment are to be supplied or installed.
Booking Confirmation means the written confirmation issued by Marvellous Glow confirming that your Booking has been accepted.
2. QUOTATIONS AND BOOKINGS
2.1 Quotations are valid for the period stated on the quotation. If no validity period is stated, quotations are valid for 14 days.
2.2 A quotation is not a confirmed Booking until Marvellous Glow has accepted the Booking and issued a Booking Confirmation.
2.3 We reserve the right to correct genuine errors in quotations, invoices or Booking Confirmations, including pricing or availability errors, provided that we notify you as soon as reasonably possible.
2.4 The services and Equipment included in your Booking will be those specified in your quotation, invoice or Booking Confirmation.
2.5 Any additional services, Equipment, hours, personnel, travel or other requirements requested after the Booking has been confirmed may incur additional charges.
2.6 Any changes requested by you are subject to availability and may require an amended quotation or additional payment.
3. PAYMENT TERMS
3.1 A 50% deposit/advance payment is required to secure the Booking unless we have agreed otherwise with you in writing.
3.2 The Booking will not be considered secured until the required deposit has been received and we have issued written Booking Confirmation.
3.3 The remaining balance is payable no later than 30 days before the Event Date, unless a different payment date is stated on your invoice or Booking Confirmation.
3.4 Where a Booking is made within 30 days of the Event Date, the full Booking price is payable at the time of Booking.
3.5 If payment is not received by the applicable due date, we reserve the right, after giving reasonable notice, to suspend or cancel the Booking where payment remains outstanding.
3.6 We may charge reasonable costs incurred as a result of late payment, including reasonable administrative, collection or legal costs where legally recoverable.
3.7 Payment of an invoice constitutes acceptance of these Terms & Conditions.
4. CHANGES TO YOUR BOOKING
4.1 We will make reasonable efforts to accommodate requests to change your Booking.
4.2 Changes are subject to availability and may result in an additional charge.
4.3 A reduction in the scope, quantity or value of a Booking after confirmation does not automatically entitle you to a refund. We will consider each request reasonably, taking into account costs already incurred, commitments made and our ability to resell the cancelled services or Equipment.
4.4 Changes to the Event Date are treated as a cancellation and rebooking unless otherwise agreed by us in writing.
4.5 A change of date is subject to availability and may result in additional charges.
5. CUSTOMER CANCELLATION
5.1 You may cancel your Booking by giving us written notice.
5.2 Because event services and Equipment are reserved specifically for your Event Date, cancellation may cause us to incur costs and lose the opportunity to accept another booking.
5.3 If you cancel, we will assess the amount reasonably required to cover losses directly resulting from your cancellation, taking into account:
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the amount of work already undertaken;
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Equipment and services reserved for your Booking;
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non-refundable supplier or third-party costs;
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labour and preparation costs;
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transport and logistics costs;
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the time remaining before the Event Date;
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our reasonable loss of profit where applicable; and
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whether we are able to re-book the Equipment or services for another customer.
5.4 The following cancellation framework will normally apply:
More than 8 weeks before the Event Date
We will refund payments received less any reasonable, non-recoverable costs already incurred specifically in connection with your Booking.
Between 4 and 8 weeks before the Event Date
We may retain some or all of the 50% deposit to cover losses and costs arising from the cancellation. Any additional amount retained or charged will be limited to our reasonable direct loss.
Within 4 weeks of the Event Date
We may retain the deposit and may charge additional amounts where reasonably necessary to cover losses directly resulting from the cancellation, including costs already incurred and losses which we cannot reasonably mitigate by re-selling the Booking.
5.5 We will take reasonable steps to minimise our losses following a cancellation, including attempting to re-book Equipment or services where reasonably possible.
5.6 Any cancellation charge will not exceed the amount reasonably required to compensate us for losses directly resulting from the cancellation.
5.7 If we are able to re-book some or all of the cancelled services or Equipment, this will be taken into account when calculating any amount retained or payable.
5.8 Nothing in these Terms limits any cancellation or refund rights you may have under applicable law.
6. IF MARVELLOUS GLOW CANCELS
6.1 We will only cancel a Booking where reasonably necessary, including where:
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the Booking cannot safely or lawfully be fulfilled;
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the Venue is unsuitable or inaccessible;
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required Equipment is unavailable and a suitable alternative cannot reasonably be provided;
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circumstances outside our reasonable control prevent us from fulfilling the Booking; or
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you have materially breached these Terms.
6.2 If we cancel a Booking for reasons that are not your fault, we will notify you as soon as reasonably practicable.
6.3 Where we cancel and cannot provide a suitable alternative service or date, we will refund payments made for the affected services.
6.4 Nothing in these Terms excludes or limits liability which cannot legally be excluded or limited.
7. EVENT TIMINGS
7.1 We will make reasonable efforts to arrive and complete installation within the agreed timeframe.
7.2 The agreed Hire Period will not automatically be extended because an event, ceremony, venue access or other activity starts late.
7.3 If our installation is delayed because the Venue is not ready, access is restricted, another supplier is occupying the installation area, or circumstances outside our reasonable control occur, the original collection/end time will normally remain unchanged.
7.4 Additional attendance or collection time requested by you may be chargeable.
7.5 If you require us to remain at the Venue beyond the agreed period, this must be agreed with us and may incur an additional hourly or attendance charge.
8. VENUE ACCESS AND SITE REQUIREMENTS
8.1 You are responsible for ensuring that the Venue has authorised our attendance and installation.
8.2 You must provide accurate information about:
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access arrangements;
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parking;
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loading and unloading;
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stairs and lifts;
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access distances;
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door widths;
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ceiling heights;
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installation areas;
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electrical supply;
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floor surfaces;
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outdoor conditions;
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venue restrictions; and
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any other factor that could reasonably affect installation or removal.
8.3 Unless otherwise agreed, suitable parking and reasonable access for our installation and collection vehicles must be available.
8.4 You are responsible for obtaining any necessary permission from the Venue, landlord, event organiser or other relevant party.
8.5 Where the Venue is not reasonably accessible or the installation area is unsuitable, we may be unable to install some or all Equipment.
8.6 Where we cannot reasonably install Equipment because information supplied by you was inaccurate or because the Venue was not prepared or accessible, additional charges may apply and we may not be able to provide the affected service.
8.7 We are not responsible for delays caused by venue staff, other suppliers, guests, restricted access, lack of parking or other circumstances outside our reasonable control.
9. INSTALLATION AND REMOVAL
9.1 Unless expressly agreed otherwise, Equipment requiring installation will be installed and removed by Marvellous Glow personnel or persons authorised by us.
9.2 Customers, guests, Venue staff and other suppliers must not move, dismantle, disconnect, reconfigure or interfere with Equipment.
9.3 We reserve the right to refuse installation or remove Equipment where we reasonably consider that:
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the location is unsafe;
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the Equipment may be damaged;
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the Equipment may present a risk to people or property;
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the installation would breach Venue requirements; or
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the Equipment is being misused.
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9.4 If Equipment has to be removed because of misuse, unsafe conditions or circumstances caused by you, your guests, the Venue or another supplier, additional charges may apply.
10. EQUIPMENT
10.1 All Equipment remains the property of Marvellous Glow at all times unless specifically sold to you.
10.2 Equipment is supplied for the purpose for which it is intended and must be used responsibly.
10.3 You must not:
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move Equipment;
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sit, stand or climb on Equipment unless specifically designed for that purpose;
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attach items to Equipment without our permission;
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interfere with electrical connections;
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alter, repair or dismantle Equipment;
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permit children or guests to misuse Equipment; or
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allow Equipment to be used for a purpose for which it was not supplied.
10.4 Product dimensions and specifications provided in quotations, catalogues or online may be approximate and may vary slightly.
10.5 We reserve the right to substitute Equipment with an alternative of comparable type, quality and value where reasonably necessary, including because of damage, loss, technical failure, availability or circumstances outside our reasonable control.
10.6 Where a proposed substitution materially changes the service you have booked, we will notify you where reasonably practicable and will seek to provide a suitable alternative.
10.7 Electrical equipment supplied by us will be maintained and tested in accordance with applicable requirements.
11. DAMAGE, LOSS AND MISUSE
11.1 You are responsible for taking reasonable care of Equipment during the Hire Period.
11.2 You may be responsible for the reasonable cost of repairing or replacing Equipment where loss or damage is caused by:
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you;
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your guests;
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Venue staff;
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contractors or suppliers engaged by you;
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misuse;
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unauthorised movement;
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deliberate or negligent damage; or
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failure to follow our reasonable instructions.
11.3 You will not be responsible for ordinary wear and tear or damage caused solely by circumstances outside your reasonable control.
11.4 We may invoice you for reasonable repair, replacement, cleaning, recovery or associated costs resulting from damage or loss for which you are responsible.
11.5 We may require payment of such costs before accepting future Bookings.
12. DANCEFLOORS
12.1 Dancefloors will be installed by Marvellous Glow personnel unless otherwise agreed in writing.
12.2 The installation area must be clean, level, dry, clear and suitable before our arrival.
12.3 Dancefloors must not be moved, dismantled or altered by customers, guests, Venue staff or other suppliers.
12.4 Dancefloors are intended for dancing only and must not be used for:
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placing heavy furniture or equipment on the floor;
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placing DJ booths or similar equipment on the floor unless specifically agreed;
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walking on the surface with unsuitable footwear that may cause damage;
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applying stickers, adhesives, decals or other materials; or
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any other activity likely to damage the surface.
12.5 Liquid spillages must be dealt with promptly by the Venue or responsible event staff.
12.6 Damage caused by misuse, negligence or failure to follow these requirements may be charged to the Client.
13. NEON SIGNS AND DECORATIVE INSTALLATIONS
13.1 Neon signs and decorative installations must only be installed, moved or adjusted by Marvellous Glow personnel unless we have agreed otherwise in writing.
13.2 Neons and decorative installations must not be touched, moved, leaned on, climbed on or used to support other items.
13.3 Balloons, drapes, decorations or other items must not be attached to a neon sign or other Equipment without our prior approval.
13.4 Unless specifically agreed otherwise, neon signs are intended for indoor use.
13.5 Outdoor installations are subject to suitable weather protection and site conditions.
13.6 We may refuse or remove an installation where weather, location or other conditions make it unsafe or likely to cause damage.
14. WEATHER AND OUTDOOR EVENTS
14.1 Outdoor Equipment may be subject to weather restrictions.
14.2 We may refuse, postpone or modify an outdoor installation where conditions could reasonably result in injury, damage to Equipment or damage to property.
14.3 You are responsible for ensuring that any outdoor installation area is suitable and that appropriate shelter, flooring, power or weather protection is provided where required.
14.4 We will act reasonably when determining whether an outdoor installation can safely proceed.
15. VENUE DAMAGE
15.1 You are responsible for ensuring that the Venue permits the proposed installation method.
15.2 Where the Venue imposes specific requirements regarding fixings, cables, flooring, walls or other surfaces, these must be communicated to us before the Event Date.
15.3 We will take reasonable care when installing Equipment.
15.4 We are not responsible for pre-existing defects, weaknesses or unsuitable surfaces which are not reasonably apparent to us before installation.
16. SAFETY
16.1 The safety of guests, Venue personnel and our staff is a priority.
16.2 We may refuse to carry out or continue an installation if we reasonably believe that doing so would create an unsafe situation.
16.3 Equipment must not be used in a manner inconsistent with instructions given by Marvellous Glow.
16.4 Any safety concerns or faults must be reported to us immediately.
16.5 You must ensure that guests and other suppliers do not interfere with our Equipment.
17. LIABILITY
17.1 We will provide our services with reasonable care and skill and in accordance with applicable law.
17.2 Nothing in these Terms excludes or limits liability which cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which the law does not permit us to exclude.
17.3 Subject to clause 17.2, we are not responsible for loss, damage, delay or disruption caused by circumstances outside our reasonable control.
17.4 Subject to applicable law, we are not responsible for loss of or damage to personal belongings belonging to you, your guests or other suppliers unless caused by our negligence or other legally actionable conduct.
17.5 We are not responsible for injury, damage or loss resulting from the misuse, unauthorised movement or interference with Equipment by you, your guests, Venue staff or other suppliers.
17.6 Our Public Liability Insurance is maintained at a level of up to £5,000,000, subject to the terms, conditions and exclusions of the relevant policy. Evidence of insurance can be provided upon reasonable request.
18. CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL
18.1 We will not be liable for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.
18.2 Such circumstances may include, but are not limited to:
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severe weather;
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flooding;
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fire;
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road closures;
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major traffic disruption;
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vehicle breakdown;
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serious illness or injury;
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industrial action;
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power failure;
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venue closure;
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government restrictions;
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public emergencies;
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transport disruption;
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equipment failure which could not reasonably have been prevented;
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acts of third parties; or
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other circumstances which could not reasonably have been anticipated or avoided.
18.3 We will take reasonable steps to minimise the impact of such circumstances and will communicate with you as soon as reasonably practicable.
19. COMPLAINTS
19.1 We want to resolve any concerns quickly and fairly.
19.2 If you are unhappy with any aspect of our service, please contact us as soon as reasonably possible, preferably during or immediately after the Event.
19.3 Complaints should be submitted in writing to hello@marvellousglow.com and should include your Booking details and a description of the issue.
19.4 We will investigate complaints reasonably and aim to respond within 7 working days.
19.5 Nothing in this complaints procedure affects your statutory rights.
20. PHOTOGRAPHY AND MARKETING
20.1 Unless you have specifically asked us not to do so, we may take photographs or videos of our Equipment and installations for our portfolio, website and social media.
20.2 We will take reasonable steps to avoid identifying individual guests where the purpose of the photograph is to showcase our Equipment.
20.3 If you do not want images of your event or installation used for marketing purposes, please notify us in writing before the Event Date.
20.4 We will respect reasonable requests regarding the removal of identifiable images where appropriate.
21. DATA PROTECTION
21.1 We will process personal information in accordance with applicable data protection legislation and our Privacy Policy.
21.2 We will only use customer information for legitimate business purposes, including processing Bookings, providing services, communicating with customers and complying with legal obligations.
21.3 We do not sell customer personal information to third parties.
22. THIRD-PARTY SUPPLIERS AND VENUES
22.1 Marvellous Glow may work alongside venues, DJs, photographers, caterers, planners and other suppliers.
22.2 We are not responsible for the acts, omissions, delays or failures of third parties who are not under our control.
22.3 Where another supplier interferes with, damages or prevents access to our Equipment, we reserve the right to take reasonable steps to protect our property and may charge the Client where the Client is responsible for that supplier.
23. INTELLECTUAL PROPERTY
23.1 All photographs, designs, branding, graphics, written materials, concepts and other intellectual property created or supplied by Marvellous Glow remain our property unless otherwise agreed in writing.
23.2 You must not reproduce, copy, modify or commercially exploit our designs, branding, photographs or other intellectual property without our prior written permission.
24. OUR RIGHT TO REFUSE OR TERMINATE A BOOKING
24.1 We may terminate a Booking where you materially breach these Terms and fail to remedy the breach within a reasonable period after being asked to do so.
24.2 We may terminate or suspend a service immediately where necessary to protect the safety of our staff, customers, guests, Equipment or property.
24.3 Where termination is caused by your breach, we may retain or recover reasonable amounts necessary to compensate us for losses directly resulting from that breach, subject to applicable law.
25. GENERAL
25.1 These Terms, together with your quotation, invoice and Booking Confirmation, form the agreement between you and Marvellous Glow.
25.2 If there is any conflict between these Terms and a specific written agreement signed or expressly agreed by both parties, the specific written agreement will take precedence.
25.3 No waiver by us of any breach shall constitute a waiver of any subsequent breach.
25.4 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
25.5 We may update these Terms from time to time. The Terms applicable to your Booking will normally be the version in force when your Booking is confirmed, unless a change is required by law.
25.6 You may not transfer your Booking to another person without our prior written agreement.
26. GOVERNING LAW
26.1 These Terms are governed by the law of England and Wales.
26.2 Subject to any mandatory consumer rights, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms.
26.3 Nothing in these Terms prevents a consumer from exercising any legal rights available to them under applicable consumer protection legislation.
CONTACT DETAILS
Marvellous Glow Ltd
Unit 22, Finch Drive
Springwood Industrial Estate
Essex
CM7 2SF
Telephone: 01376 402462
Email: hello@marvellousglow.com
VAT Number: 479317159
Company Number: GB1003197
IMPORTANT: These Terms & Conditions are intended to provide clear commercial terms for Marvellous Glow's bookings and hire services. They should be reviewed by a suitably qualified UK solicitor before being adopted as the company's final contractual terms.