Frequently asked questions

Where are you based and where do you deliver?

We are based in Yorkshire, London and Essex. We generally deliver for free within 40 miles of these areas but we can also deliver nationally for a delivery fee.

What are your payment terms?

If your event date is within 21 days then full payment would be due to confirm the booking. We take a 45% deposit to secure the equipment for your date and the rest is payable either 10 days before your event or on the 1st of the month of your event, whichever comes first. We take payments by card or bank transfer. Unfortunately we cannot accept cash on the day. Bookings are only confirmed once payment of deposit is received. VAT is included in all quotes.

How tall are your letters?

Our letters are 4ft, 5ft and 45cm tall.

Why should I book from you?

With over 10 years experience in events & design, attention to detail is our middle name. We treat every event as if it were the biggest event on the planet. Our letters really are great… It’s clear there are now lots of great companies hiring out letters but we always make sure that our letters stand out and we think it really shows in our pictures from past events. Our letters are 4ft tall but they are also very wide so as to stay in proportion. We deliver nationwide and we now average around 10-15 events per week all year round meaning we have lots of experience and we’re great at building relationships with venues & event planners. We’re also very reasonably priced and we’ll always try to help to give you the best deal possible.

Do you just do letters?

Nope. We do all sorts here at Marvellous Glow and can offer full packages for your wedding or corporate event. We do the following: • Light Up Letters • Fairy lights • Festoons • Fairy light curtains • Uplighters • Disco lighting • Dancefloors

What time would you arrive at my venue to setup?

Once your booking is confirmed, we ask you to fill in a confimed booking form to give us venue details, start/finish times etc. We normally get in touch with the venue approximately two weeks before the event to double check timings and check if there is anything else the venue need from us. We then get in touch with you again to let you know everything is sorted.

Are you insured and is your equipment safe?

Yes, we have full public liability insurance, employees insurance and all our PAT testing is done and certified every 6 months. Our equipment is constantly in and out of our units and venues so before anything goes out again we do maintenance which includes checking wires, plugs, lampholders and we paint over the letters using brilliant white paint so they are looking fresh again.